Privacy Policy

1. Who We Are

Keystone Cleaners Group ("we," "us," or "our") is a professional cleaning service based in Philadelphia, Pennsylvania. We operate the website keystonecleanerspa.com and provide residential and commercial cleaning services throughout the greater Philadelphia area.

If you have any questions about this Privacy Policy, contact us at:

• Email: keystonecleanersgroup@gmail.com
• Phone: (267) 258-6594
• Location: Philadelphia, Pennsylvania

2. Information We Collect

Information you provide directly

When you book a cleaning service, contact us, or use our website, we may collect:

• Your name and contact information (email address, phone number)
• Your service address and property details
• Payment information (processed securely through our booking system — we do not store card numbers)
• Booking preferences, special instructions, and service history
• Any messages or communications you send to us

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and general location (city/region level)
• Browser type and device information
• Pages visited and time spent on site
• Referring website or search terms that brought you to us

3. How We Use Your Information

We use the information we collect to:

• Book, schedule, and deliver your cleaning service
• Send you booking confirmations, reminders, and service updates
• Process payments and send invoices
• Respond to your questions and customer service requests
• Send occasional service updates or promotional offers (you can opt out anytime)
• Improve our website and service quality
• Comply with legal obligations

4. Booking & Payment

Our online booking system is powered by BookingKoala. When you book through our website, you are interacting with BookingKoala's platform, which has its own privacy policy. We encourage you to review BookingKoala's privacy policy at bookingkoala.com.

Payment card information is processed securely and is never stored on our servers. All payment data is handled by our payment processor in accordance with PCI-DSS standards.

5. Information Sharing

We only share your information in these limited circumstances:

• Service delivery: We share your name, address, and service details with the cleaning team assigned to your job
• Service providers: We use trusted third-party tools (booking software, payment processors) that may process your data on our behalf under strict confidentiality agreements
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of our team and clients
• Business transfer: In the event of a merger or acquisition, your information may transfer to the new owner with the same privacy protections

6. Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant ads if you have consented

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

7. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, email us at keystonecleanersgroup@gmail.com or call (267) 258-6594. We will respond within 30 days.

To unsubscribe from marketing emails, click the unsubscribe link in any email we send or contact us directly.

8. Data Security

We take the security of your information seriously. We use industry-standard security measures including SSL encryption, secure booking platforms, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically kept for 3 years for accounting purposes. You may request deletion of your data at any time, subject to any legal retention requirements.

10. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:

• Email: keystonecleanersgroup@gmail.com
• Phone: (267) 258-6594
• Website: keystonecleanerspa.com
• Location: Philadelphia, Pennsylvania